Shipping policy

Shipping Carriers

We ship all orders via UPS or USPS, selected based on destination and package weight to ensure the most reliable delivery.

Processing Time

Orders are processed within 7 business days of purchase. During high-volume periods (holidays, promotions) or when ingredient availability affects production, processing may take the full 7 days. We appreciate your patience and will notify you if a delay is expected to extend beyond this window.

Delivery (Transit) Time

Once your order ships, standard delivery typically takes an additional 2 to 4 business days, depending on your location.

Total Estimated Time

From the time you place your order to the time it arrives, please allow up to 10 business days total (processing + transit) under standard shipping. This accounts for both our processing window and carrier transit time.

Expedited Shipping

Standard shipping is our default method. If you need your order faster, expedited shipping is available at checkout for an additional charge, calculated based on your location and selected speed. Expedited shipping reduces transit time only; it does not reduce our 7-day processing window.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's progress.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided at the time of purchase. If you notice an error after placing your order, contact us immediately at sales@perfectlycordial.com. We'll do our best to update it before the order ships, but cannot guarantee changes once processing has begun.

Damaged Shipments

If your order arrives damaged, we will replace it. The claims process differs by carrier:

• USPS shipments: The customer is responsible for initiating the damage claim with USPS. Please keep the damaged shipment and all packaging, and take clear photos of the damage, the packaging, and the shipping label. Submit this documentation along with your claim.
• UPS shipments: We will initiate the damage claim on your behalf. Please contact us at sales@perfectlycordial.com with photos of the damage and packaging so we can begin the process promptly.

In both cases, do not discard the damaged item or packaging until the claim is resolved. Carriers typically require the physical shipment as part of their investigation.

Lost Shipments

If your order does not arrive within the expected delivery window, please contact us at sales@perfectlycordial.com so we can look into it with the carrier.

Shipping Restrictions

We currently ship within the United States. Perfectly Cordial products are not alcohol-based, so no alcohol-shipping restrictions or age-verification requirements apply to our shipments.